Reviews Management

Manage your Google Business Profile reviews directly from the Synoveo dashboard.

Viewing Reviews

The Reviews page shows all reviews across your locations:

• Star rating - 1-5 stars
• Reviewer name - Customer's display name
• Review text - Full review content
• Date - When the review was posted
• Response status - Replied or pending

Filtering

Filter reviews by:

• Location - Specific location or all
• Rating - Star rating range
• Status - Responded, pending, or all
• Date - Time period

Sorting

Sort by:

• Newest first
• Oldest first
• Highest rating
• Lowest rating
• Pending response

Responding to Reviews

Response Tips

• Respond quickly - Within 24-48 hours
• Be professional - Even to negative reviews
• Thank customers - Show appreciation
• Address concerns - Don't be defensive
• Keep it brief - 2-3 sentences usually enough

Response Templates

Save time with templates:

1. Go to Settings → Review Templates
2. Create templates for common scenarios
3. Insert with one click when responding

Example templates:

• Thank you for positive review
• Addressing negative feedback
• Inviting customer to return

Review Analytics

Track review performance:

• Average rating - Overall and by location
• Review count - Total and period-based
• Response rate - % of reviews responded to
• Response time - Average time to respond

Notifications

Get notified of new reviews:

• In-app - Dashboard notifications
• Email - Configurable alerts

Configure in Settings → Notifications.

Best Practices

1. Respond to all reviews - Good and bad
2. Personalize responses - Mention specifics
3. Keep calm with negatives - Take offline if needed
4. Encourage reviews - Ask satisfied customers
5. Monitor regularly - Check daily or weekly

Troubleshooting

"Can't see reviews"

• Verify Pro plan or higher
• Check location is connected
• Reviews may take time to sync from Google

"Response failed to post"

• Check internet connection
• Verify OAuth connection is active
• Try reconnecting Google account