Connect Google Business Profile
Authorize Synoveo to access your Google Business Profile
To sync data with your Google Business Profile, you need to authorize Synoveo to access your Google account.
Prerequisites
Before connecting, ensure you have:
- A Google account with access to your business locations
- Owner or Manager permissions on the Google Business Profiles you want to manage
- Verified locations (unverified locations can be connected but won't sync)
Connect Your Google Account
Open Dashboard
Go to your Synoveo Dashboard
Click Connect
Click the "Connect Google Account" button
Sign in to Google
Select your Google account or sign in
Grant Permissions
Review and approve the requested permissions:
- View and manage your Google Business Profile
- View your basic profile info
Return to Dashboard
You'll be redirected back to Synoveo with your locations visible
What Permissions Does Synoveo Request?
Synoveo requests the minimum permissions needed:
| Permission | Purpose |
|---|---|
business.manage | Read and update your business profile |
userinfo.profile | Identify your account |
Synoveo never has access to your Google password or other Google services.
Viewing Your Locations
After connecting, you'll see all your Google Business Profile locations:
- Verified locations - Ready to sync (green indicator)
- Unverified locations - Need verification first (yellow indicator)
- Location groups - Organized as in Google Business Profile
Assigning Locations
Before syncing, you need to assign locations to a Synoveo business:
- Click on an unassigned location
- Select "Assign to Business"
- Choose an existing business or create a new one
- The location is now ready for sync
Enable Sync
For each assigned location:
- Ensure the location is verified in Google
- Toggle the "Sync Enabled" switch to ON
- The location will now accept sync requests
Only verified Google Business Profile locations can have sync enabled. If your location is not verified, complete verification in Google first.
Reconnecting
If your connection expires or has issues:
- Click "Reconnect" on the locations page
- Complete the Google authorization again
- A new refresh token is obtained
Troubleshooting
"Location not showing"
- Ensure you have Owner/Manager access in Google Business Profile
- Try refreshing the locations list
- Check if the location was recently added (may take a few minutes)
"Can't enable sync"
- The location must be verified in Google first
- Check verification status in Google Business Profile Manager
"Authorization expired"
- Google tokens expire periodically
- Click "Reconnect" to re-authorize