Housekeeping

The Housekeeping board gives your team a real-time view of every room's cleaning status. Use it to coordinate cleaning tasks, track room readiness, and ensure guests always arrive to a spotless room.

Housekeeping Board

Navigate to Housekeeping in the sidebar to open the housekeeping board.

The board provides two views:

Room Statuses

Each room is color-coded based on its current housekeeping status:

Occupancy Indicators

Rooms also show their guest occupancy state, helping you prioritize tasks:

Automatic Status Updates

Synoveo automatically updates room cleaning status based on reservation events:

You can also change statuses manually at any time by clicking on a room card.

Updating Room Status

Quick Update

1. Click on a room card on the housekeeping board
2. Select the new status from the dropdown
3. Add a note if needed (e.g., "minibar restocked", "extra towels placed")
4. The status updates immediately

Bulk Update

For updating multiple rooms at once (e.g., at the end of a cleaning shift):

1. Click Select Rooms on the housekeeping board
2. Check the rooms you want to update
3. Click Change Status
4. Select the new status (e.g., Clean)
5. Apply to all selected rooms

Generating Tasks

To create housekeeping tasks for the day:

1. Click Generate Tasks
2. The system creates tasks based on:
   • Today's check-outs (rooms that need full cleaning)
   • Occupied rooms (rooms that need daily service)
   • Any rooms currently marked as dirty
3. Tasks appear on the board, ready to be assigned

Assigning Tasks

Auto-Assign

Click Auto-Assign to distribute tasks evenly among your housekeeping staff. The system considers:

• Staff availability for the selected date
• Even workload distribution across the team
• Room proximity (when possible, grouping nearby rooms for efficiency)

Manual Assignment

You can also assign tasks individually:

Staff Workload

The board shows each staff member's workload -- how many rooms they have been assigned for the day. This helps you balance work across your team and avoid overloading anyone.

Daily Housekeeping Workflow

A typical day follows this pattern:

Morning

1. Review the board -- check which rooms are dirty and which guests are departing
2. Generate tasks -- create the day's cleaning tasks
3. Assign rooms -- distribute rooms among available housekeepers (auto or manual)
4. Prioritize arrivals -- ensure rooms for today's arriving guests are cleaned first

During the Day

1. Clean departure rooms -- start with rooms where guests have checked out
2. Service occupied rooms -- clean rooms for guests staying another night
3. Update status -- mark each room as Clean or In Progress as work progresses
4. Report issues -- flag any maintenance problems discovered during cleaning

Afternoon

1. Inspect priority rooms -- supervisor checks rooms for incoming guests
2. Mark as Inspected -- verified rooms are confirmed as ready for check-in
3. Address issues -- follow up on any rooms that did not pass inspection

End of Day

1. Review completeness -- ensure all assigned rooms are cleaned
2. Check tomorrow -- preview what is needed for the next day's arrivals and departures

Room Inspection

For properties that require a supervisor to verify room cleanliness:

1. After a housekeeper marks a room as Clean, it appears in the inspection queue
2. A supervisor visits the room and checks it meets your standards
3. If satisfactory, they mark it as Inspected (the highest readiness level)
4. If not satisfactory, they change it back to Dirty with notes on what needs attention

Out of Order and Out of Service

Out of Order

When a room has a maintenance issue (broken AC, plumbing leak, damaged furniture):

1. Click on the room card
2. Select Out of Order
3. Enter the reason (e.g., "Broken air conditioning unit")
4. Set an expected return date if known
5. Save

Out of Service

When a room is being taken offline for planned work (renovation, deep cleaning, seasonal closure):

1. Click on the room card
2. Select Out of Service
3. Enter the reason and expected return date
4. Save

Both statuses:

• Remove the room from available inventory on all booking channels
• Hide the room from room assignment during check-in
• Keep the room visible on the housekeeping board with its status clearly marked

Returning a Room to Service

1. Click on the out-of-order or out-of-service room
2. Select Return to Service
3. The room status changes to Dirty (needs cleaning before use)
4. Once cleaned and marked as Clean or Inspected, it becomes available for booking again

Room Notes

Add notes to any room for your housekeeping team:

• "Guest allergic to feathers -- use synthetic pillows only"
• "Minibar needs restocking"
• "Window latch needs repair -- maintenance ticket #45"
• "VIP arrival tomorrow -- prepare welcome amenities"

Notes remain visible on the room card until they are cleared or replaced.

Searching and Filtering

Use the tools at the top of the board to find specific rooms or narrow the view:

Best Practices

• Prioritize arrivals. Always clean rooms for arriving guests first. A ready room at check-in time is the foundation of a good guest experience.
• Update status in real time. Encourage housekeepers to mark rooms as cleaned immediately after finishing, not at the end of the day. This helps front desk know which rooms are ready.
• Inspect important rooms. At minimum, inspect rooms for VIP guests, returning guests, and guests who made special requests.
• Report maintenance immediately. If a housekeeper discovers a problem (leaky faucet, broken fixture, stained carpet), report it right away so maintenance can address it before the next guest.
• Balance the workload. Use the workload indicator to distribute rooms fairly across your team.
• Plan for tomorrow. At the end of each day, review tomorrow's arrivals and departures to prepare your housekeeping schedule.

Next Steps