Reservations

The Reservations page is your central hub for managing all bookings across your property. Whether a guest booked through your website, via Booking.com, Airbnb, or Expedia, all reservations appear here in one place.

Reservations List

Navigate to Reservations in the sidebar to see all bookings for your selected location.

Search and Filter

The reservations list supports powerful search and filtering:

Booking Statuses

Each reservation moves through a lifecycle from the moment it is created until the guest departs.

How Statuses Progress

Pending  -->  Confirmed  -->  Checked In  -->  Checked Out
                  |
                  +-->  Cancelled
                  |
                  +-->  No-Show

Most bookings from channels arrive as Confirmed (payment is handled by the channel). Direct bookings from your website may start as Pending until payment is completed.

Payment Statuses

Alongside the booking status, each reservation shows its payment status:

Reservation Details

Click on any reservation to view its full details:

Guest Information

• Full name
• Email address and phone number
• Number of guests (adults and children)
• Special requests or notes from the guest

Stay Details

• Check-in and check-out dates
• Number of nights
• Room type booked
• Assigned room number (if applicable)

Pricing Breakdown

• Nightly rate for each night of the stay
• Subtotal
• Discounts applied (length-of-stay, promotion codes)
• Taxes and fees
• Total amount

Payment Information

• Payment status
• Deposit amount
• Balance due
• Payment method

Booking Reference

• Confirmation code -- unique Synoveo reference (e.g., SYN-A1B2C3)
• Channel reference -- the booking site's own confirmation number
• Booking date -- when the reservation was made
• Source -- which channel or method created the booking
• Cancellation policy -- the policy in effect when the booking was made

Modifying a Reservation

Cancelling a Reservation

To cancel a booking:

1. Open the reservation
2. Click Cancel Reservation
3. Select who initiated the cancellation (guest, property, or system)
4. Provide a cancellation reason
5. Confirm

What happens next depends on the booking source:

After cancellation, the room becomes available again on all connected channels.

Marking a No-Show

If a guest does not arrive by the expected check-in time:

1. Open the reservation
2. Click Mark as No-Show
3. The room is released and becomes available for other bookings
4. The no-show is logged for reporting

Creating a Manual Reservation

For phone bookings, email requests, or guests you want to pre-book:

How Bookings Arrive

Bookings can come through several channels, and all appear in the same reservations list:

Confirmation Codes

Every booking receives a unique confirmation code in the format SYN-XXXXXX (e.g., SYN-A1B2C3). This code is:

• Included in the guest's confirmation email
• Used for guest self-service lookup (with email verification)
• Searchable in the reservations list
• Displayed on check-in and declaration forms

Channel bookings also retain their original confirmation number from the booking site.

Best Practices

• Check arrivals daily. Review today's check-ins each morning to prepare your team.
• Assign rooms early. Pre-assign specific room numbers at least a day before arrival when possible.
• Keep notes updated. Log special requests and guest preferences for a great experience.
• Handle no-shows promptly. Mark no-shows as soon as the check-in window has passed to free up inventory.
• Use filters effectively. Do not scroll through long lists -- use status and date filters to find what you need.
• Monitor payment status. Follow up on pending payments to avoid last-minute issues.

Next Steps