Managing Your Team
Invite staff, manage access, and keep your property secure
Keep your property running smoothly by giving your team the right access. Add staff members, control what they can see and do, and remove access when needed.
Inviting Staff Members
Add team members so they can help manage your property through the Synoveo console.
Open Team Settings
Go to Settings > Team from the sidebar.
Click Invite Staff
Click the Invite Staff button at the top of the page.
Enter Their Details
Fill in their email address and name.
Choose a Role
Select the role that matches their responsibilities:
- Manager -- Full access except billing and plan changes
- Front Desk -- Reservations, check-ins, and guest management
- Housekeeping -- Cleaning tasks and room status only
Send the Invitation
Click Send Invite. They will receive an email with a link to create their account and join your property.
Staff members must accept the invitation and create an account before they can access the console. Invitations expire after 7 days.
Staff List and Status
The Team page shows everyone who has access to your property.
For each staff member, you can see:
| Column | What It Shows |
|---|---|
| Name | Staff member's full name |
| Their login email address | |
| Role | Their assigned role (Owner, Manager, Front Desk, Housekeeping) |
| Status | Whether they are active, pending invitation, or deactivated |
| Last Active | When they last logged in |
Status Types
- Active -- The staff member has accepted the invitation and can log in
- Pending -- Invitation sent but not yet accepted
- Deactivated -- Access has been removed; they can no longer log in
Resending an Invitation
If a staff member did not receive their invitation or it expired:
- Find them in the staff list
- Click the three-dot menu next to their name
- Select Resend Invitation
A new invitation email will be sent with a fresh link.
Changing a Staff Member's Role
You can update someone's role at any time as their responsibilities change.
Find the Staff Member
Go to Settings > Team and locate the person in the list.
Open Their Profile
Click on their name or the Edit button.
Select a New Role
Choose their new role from the dropdown.
Save Changes
Click Save. The change takes effect immediately.
Only the property Owner can change staff roles. Managers cannot promote or demote other team members.
Removing Staff Access
When someone leaves your team or no longer needs access, remove them promptly.
Find the Staff Member
Go to Settings > Team and locate the person.
Remove Access
Click the three-dot menu next to their name and select Remove Access.
Confirm Removal
Confirm that you want to revoke their access. This ends their active session immediately.
Removing a staff member is immediate. They will be logged out of all devices and will no longer be able to access your property in Synoveo.
Staff Sessions and Security
Synoveo includes several security features to protect your property data.
Active Sessions
Each staff member can have active sessions on multiple devices (desktop, tablet, phone). You can view active sessions for any team member from their profile.
Automatic Session Timeout
For security, staff sessions expire after a period of inactivity. Team members will need to log in again when returning after an extended absence.
Security Best Practices
- Remove access promptly when staff members leave your property
- Use the right role -- do not give Manager access when Front Desk is sufficient
- Review the team list regularly to ensure only current staff have access
- Check the activity log periodically for unusual behavior