Activity Log

The activity log records everything that happens in your Synoveo console. Use it to see who made changes, when they were made, and what was affected. This is essential for accountability and security.

What Gets Tracked

The activity log captures actions across your entire property:

Account Activity

Staff logins and logouts
Failed login attempts
Password changes
Invitation sent, accepted, or expired

Property Changes

Room created, updated, or deleted
Rate plan changes
Availability updates
Property settings modified

Booking Activity

New reservations created
Booking modifications (dates, guests, rooms)
Cancellations and refunds
Guest check-ins and check-outs

Channel Operations

Channel connections added or removed
Distribution updates sent to booking sites
Rate and availability updates pushed to channels
Booking imports from channels

Google Business Profile

Profile information updated
Photos uploaded or removed
Review responses posted
Business hours changed

Team Management

Staff member invited or removed
Role changes
Access permissions updated

Viewing the Activity Log

Open the Activity Log

Go to Settings > Activity Log from the sidebar.

Browse Recent Activity

The log shows the most recent actions first. Each entry includes:

Who -- The staff member who performed the action
What -- A description of the action taken
When -- The exact date and time
Details -- Additional context (which room, which booking, etc.)

Filtering the Log

Use filters to find specific activity quickly.

Filter by Staff Member

See only actions performed by a particular team member:

Click the Staff dropdown at the top of the log
Select one or more staff members
The log updates to show only their actions

Filter by Action Type

Narrow down to specific kinds of activity:

Click the Action Type dropdown
Choose from categories like Bookings, Rooms, Channels, Settings, or Login
The log updates to show only matching actions

Filter by Date

Look at activity from a specific time period:

Click the Date Range picker
Select a start and end date
The log shows only actions within that window

You can combine filters. For example, show only booking changes made by a specific staff member during last week.

Understanding Log Entries

Each log entry contains key information:

Field	Description
Timestamp	Exact date and time of the action
Staff Member	Name and role of the person
Action	What they did (created, updated, deleted, viewed)
Resource	What was affected (room, booking, rate, etc.)
Details	Specific changes made

Example Entries

Jane Smith (Front Desk) -- Created booking #1247 for Room 201, arriving Mar 15
Mike Johnson (Manager) -- Updated rate plan "Peak Season" -- changed base rate from $150 to $175
Sarah Lee (Manager) -- Connected Booking.com channel for property
John Doe (Owner) -- Changed Mike Johnson's role from Front Desk to Manager

Security Monitoring

The activity log is a powerful tool for keeping your property secure.

What to Watch For

Unusual login times -- Staff logging in at unexpected hours
Failed login attempts -- Multiple failed logins could indicate unauthorized access attempts
Bulk changes -- Large numbers of modifications in a short time
Rate changes -- Unexpected rate modifications that could affect revenue
Staff changes -- Unauthorized role escalations or new invitations

Regular Security Reviews

We recommend reviewing the activity log at least weekly:

Check for any unfamiliar activity or actions you did not expect
Verify that rate and availability changes were intentional
Confirm that staff access matches current team members
Look for failed login attempts that might indicate security issues

If you notice suspicious activity, change your password immediately and remove any staff accounts that may be compromised. Contact Synoveo support if you need help.

Log Retention

Activity log entries are retained for the duration of your subscription. You always have access to your complete history.