Roles and Permissions
Understand what each team role can access in Synoveo
Synoveo uses a role-based system to control what each team member can see and do. Every staff member is assigned exactly one role, and that role determines their permissions across the entire console.
Available Roles
Owner
The Owner has full, unrestricted access to everything. This is the person who created the Synoveo account and set up the property.
- Full access to all features and settings
- Manage billing, subscription, and plan changes
- Invite, edit, and remove all staff members
- Change any staff member's role
- Access the activity log
- There is exactly one Owner per property
The Owner role cannot be transferred to another staff member through the console. Contact support if you need to change property ownership.
Manager
Managers can do almost everything the Owner can, except manage billing and change the subscription plan. This role is ideal for a general manager or operations lead.
- Manage rooms, rates, and availability
- Handle bookings and guest information
- Configure channel distribution (Booking.com, Airbnb, etc.)
- Manage the direct booking website
- Update Google Business Profile and respond to reviews
- Invite and remove Front Desk and Housekeeping staff
- View the activity log
Cannot:
- Access billing or change the subscription plan
- Change another Manager's role
- Remove the Owner
Front Desk
Front Desk staff focus on day-to-day guest operations. They can manage reservations, check guests in and out, and view essential property information.
- View and manage bookings and reservations
- Check guests in and check guests out
- View guest contact information
- View room availability and status
- Create new reservations
- View rates (but not change rate plans)
Cannot:
- Change room setup, rates, or availability rules
- Manage channel connections
- Edit the direct booking website
- Modify Google Business Profile
- Manage other staff members
- Access billing or settings
Housekeeping
Housekeeping staff have the most limited access, focused entirely on cleaning operations.
- View room cleaning status and assignments
- Mark rooms as cleaned or inspected
- View room details (type, floor, amenities)
Cannot:
- View or manage bookings
- See guest personal information
- Change room setup or rates
- Access any settings or configuration
- Manage other staff members
Permissions at a Glance
| Feature | Owner | Manager | Front Desk | Housekeeping |
|---|---|---|---|---|
| Rooms and Setup | Full | Full | View only | Room status only |
| Rates and Availability | Full | Full | View only | -- |
| Bookings | Full | Full | Full | -- |
| Guest Information | Full | Full | Full | -- |
| Channels | Full | Full | -- | -- |
| Direct Booking Website | Full | Full | -- | -- |
| Google Business Profile | Full | Full | -- | -- |
| Reviews | Full | Full | -- | -- |
| Staff Management | Full | Limited | -- | -- |
| Activity Log | Full | View | -- | -- |
| Billing and Plan | Full | -- | -- | -- |
| Property Settings | Full | Full | -- | -- |
Choosing the Right Role
Not sure which role to assign? Here is a quick guide:
| Team Member | Recommended Role |
|---|---|
| General Manager | Manager |
| Assistant Manager | Manager |
| Night Manager | Manager |
| Receptionist | Front Desk |
| Reservation Agent | Front Desk |
| Night Auditor | Front Desk |
| Room Attendant | Housekeeping |
| Housekeeping Supervisor | Housekeeping |
| Maintenance Staff | Housekeeping |
When in doubt, start with a more limited role. You can always upgrade a staff member's role later if they need more access.
Changing Roles
Only the property Owner can change a staff member's role.
Go to Team Settings
Navigate to Settings > Team.
Select the Staff Member
Click on the person whose role you want to change.
Update the Role
Select their new role from the dropdown menu.
Save
Click Save. The new permissions take effect immediately -- the staff member does not need to log out and back in.
Downgrading a role (for example, Manager to Front Desk) immediately removes access to features they could see before. Make sure to communicate changes to your team.