Connection Problems

Solutions for connection and authentication problems.

Google OAuth Issues

"Authorization Failed"

1. Clear browser cookies
2. Try incognito mode
3. Check pop-up blocker
4. Verify correct Google account

"Access Denied"

1. Ensure you have GBP access
2. Check Owner/Manager permissions
3. Try different Google account

"Token Expired"

1. Click "Reconnect Google"
2. Re-authorize access
3. Tokens refresh automatically

API Connection Issues

"Connection Refused"

1. Check internet connection
2. Verify firewall isn't blocking
3. Try: curl https://api.synoveo.com/health

"Timeout"

1. Check server status
2. Try again in a few minutes
3. Large operations may take longer

"SSL Error"

1. Update browser/OS
2. Check date/time settings
3. Disable VPN temporarily

WordPress Plugin Connection

"Invalid Credentials"

1. Re-copy Client ID and Secret
2. Remove extra spaces
3. Regenerate credentials if needed

"Domain Mismatch"

1. API key domain must match site URL
2. Include or exclude www consistently
3. Check for trailing slashes

"Can't Reach API"

// Test connectivity
$response = wp_remote_get('https://api.synoveo.com/health');
if (is_wp_error($response)) {
  echo $response->get_error_message();
}

Dashboard Issues

"Page Won't Load"

1. Clear browser cache
2. Disable browser extensions
3. Try different browser
4. Check console for errors

"Session Expired"

1. Log in again
2. Check if logged in elsewhere
3. Clear cookies

Network Debugging

Check API Status

Visit: https://api.synoveo.com/health

Check DNS

nslookup api.synoveo.com

Check Connectivity

curl -I https://api.synoveo.com/health