Connection Problems

Solutions for connection and authentication problems.

Google Account Issues

"Authorization Failed"

1. Clear browser cookies for console.synoveo.com
2. Try incognito or private browsing mode
3. Check that your pop-up blocker is not blocking the Google sign-in window
4. Verify you are using the correct Google account

"Access Denied"

1. Ensure you have Google Business Profile access for this property
2. Check that you have Owner or Manager permissions on the Google listing
3. Try a different Google account if you have multiple

"Token Expired"

1. Click "Reconnect Google" in the Google connection settings
2. Re-authorize access when prompted
3. Google tokens refresh automatically -- this usually resolves itself

Channel Connection Issues

Booking.com Not Connecting

1. Verify your Booking.com property ID is correct
2. Ensure the property is active (not suspended) on Booking.com
3. Check that room types are mapped correctly
4. Contact support if you receive a "property not found" error

Airbnb Not Connecting

1. Confirm your Airbnb listing is published and active
2. Check that the listing is not connected to another channel manager
3. Verify the listing ID matches
4. Disconnect from any previous channel manager before connecting to Synoveo

Channel Sync Errors

1. Check the channel sync log for specific error details
2. Verify that all rooms are properly mapped
3. Ensure your rates and availability are set for future dates
4. Try a manual sync to identify the issue

Console Access Issues

"Page Won't Load"

1. Clear browser cache
2. Disable browser extensions
3. Try a different browser
4. Check your internet connection

"Session Expired"

1. Log in again -- sessions expire after a period of inactivity
2. Clear cookies for console.synoveo.com
3. Check if you have been logged out by an administrator

"Permission Denied"

1. Your role may not have access to this feature
2. Check with the property Owner about your assigned role
3. Owners and Managers have the broadest access
4. See Roles and Permissions for details

Network Troubleshooting

Check Service Status

If you are experiencing widespread issues, check that the Synoveo service is running:

• Visit the console at console.synoveo.com
• If the page does not load, the service may be temporarily unavailable
• Check your email for any maintenance notifications

Slow Connection

1. Test your internet speed
2. Try a wired connection instead of Wi-Fi
3. Close unnecessary browser tabs and applications
4. Try accessing from a different network

Contact Support