Common Issues

Solutions to the most common Synoveo issues.

Can't Connect Google Account

Symptoms: OAuth fails, redirect error, no locations appear

Solutions:

1. Clear browser cookies and try again
2. Try incognito/private browsing
3. Ensure pop-ups are allowed
4. Check you're signing into correct Google account
5. Verify you have GBP access

Locations Not Showing

Symptoms: Connected but no locations visible

Solutions:

1. Verify you have Owner/Manager access in GBP
2. Click "Refresh Locations" button
3. Wait 5 minutes for cache to update
4. Check if location was recently added to Google

Can't Enable Sync

Symptoms: Sync toggle won't turn on

Solutions:

1. Location must be verified in Google first
2. Click "Check Verification Status"
3. Complete verification in Google if needed
4. Assign location to a business first

Sync Failed

Symptoms: Sync attempts but fails

Solutions:

1. Check error details in sync history
2. Verify plan supports the fields being synced
3. Check quota hasn't been exceeded
4. Ensure OAuth connection is still valid

Reviews Not Loading

Symptoms: Reviews page empty or error

Solutions:

1. Verify Pro plan or higher
2. Check location has reviews in Google
3. Refresh the page
4. Check API connection status

Posts Not Publishing

Symptoms: Post created but not on Google

Solutions:

1. Verify Pro plan or higher
2. Check location is verified
3. Ensure image meets requirements
4. Check for content policy violations

WordPress Plugin Issues

Symptoms: Plugin not connecting

Solutions:

1. Verify credentials are correct
2. Check domain matches API key
3. Ensure server can reach api.synoveo.com
4. Check for plugin conflicts

Slow Performance

Symptoms: Dashboard loading slowly

Solutions:

1. Clear browser cache
2. Try a different browser
3. Check internet connection
4. Large location counts may take longer

Still stuck? Contact Support