Troubleshooting
Error Codes
Reference for Synoveo error codes
Understanding Synoveo error codes helps diagnose issues quickly.
| Code | Meaning |
|---|
| 200 | Success |
| 201 | Created |
| 400 | Bad Request - Invalid input |
| 401 | Unauthorized - Auth required |
| 403 | Forbidden - No permission |
| 404 | Not Found |
| 429 | Too Many Requests - Rate limited |
| 500 | Server Error |
| Code | Message | Solution |
|---|
AUTH_REQUIRED | Authentication required | Log in or provide API key |
TOKEN_EXPIRED | JWT token expired | Refresh token or re-login |
INVALID_CREDENTIALS | Invalid API credentials | Check Client ID/Secret |
GOOGLE_AUTH_EXPIRED | Google authorization expired | Reconnect Google account |
| Code | Message | Solution |
|---|
PLAN_LIMIT_EXCEEDED | Plan limit reached | Upgrade plan or remove items |
FEATURE_NOT_AVAILABLE | Feature not in plan | Upgrade to access feature |
LOCATION_ACCESS_DENIED | No access to location | Check API key scope |
FIELD_NOT_ALLOWED | Field not in plan | Upgrade for field access |
| Code | Message | Solution |
|---|
LOCATION_NOT_FOUND | Location doesn't exist | Check location ID |
BUSINESS_NOT_FOUND | Business doesn't exist | Check business ID |
LOCATION_NOT_VERIFIED | Location not verified | Verify in Google first |
| Code | Message | Solution |
|---|
SYNC_FAILED | Sync operation failed | Check details, retry |
QUOTA_EXCEEDED | Sync quota exceeded | Wait for reset or upgrade |
RATE_LIMITED | Too many requests | Wait and retry |
INVALID_PAYLOAD | Invalid sync data | Check data format |
| Code | Message | Solution |
|---|
INVALID_INPUT | Input validation failed | Check request format |
MISSING_FIELD | Required field missing | Provide required data |
INVALID_FORMAT | Data format incorrect | Fix data format |
{
"status": "error",
"error": {
"code": "SYNC_FAILED",
"message": "Failed to sync location",
"details": "Field 'phoneNumber' format invalid"
}
}
When contacting support, include:
- Error code
- Full error message
- What you were doing
- Timestamp
- Location/business ID if applicable
Contact Support