Billing & Subscriptions
Manage Subscription
Upgrade, downgrade, or cancel your Synoveo subscription
Manage your Synoveo subscription from the dashboard.
Viewing Your Plan
Go to Settings → Billing to see:
- Current plan
- Monthly cost
- Included locations
- Used locations
- Renewal date
Upgrading
Go to Billing
Navigate to Settings → Billing
Click Upgrade
Click "Upgrade Plan"
Select New Plan
Choose your new plan
Confirm
Review changes and confirm
Upgrade Billing
- Upgrade takes effect immediately
- Current period prorated
- Access new features right away
Downgrading
Go to Billing
Navigate to Settings → Billing
Click Change Plan
Click "Change Plan"
Select Lower Plan
Choose the plan to downgrade to
Confirm
Review impact and confirm
Downgrade Impact
- Takes effect at end of billing period
- Excess locations will stop syncing
- Advanced features become unavailable
- Data remains on Google (won't be deleted)
Before downgrading, ensure your location count is within the new plan's limit.
Canceling
To Cancel
- Go to Settings → Billing
- Click "Cancel Subscription"
- Complete cancellation survey (optional)
- Confirm cancellation
After Cancellation
- Access continues until period ends
- Account reverts to Lite (free)
- Data remains (not deleted)
- Can resubscribe anytime
Reactivating
If you canceled:
- Go to Settings → Billing
- Click "Reactivate"
- Choose a plan
- Complete payment
- Access restored immediately
Payment Methods
Update Payment Method
- Go to Settings → Billing → Payment Methods
- Click "Update"
- Enter new card details
- Save
Supported Methods
- Visa
- Mastercard
- American Express
- Discover
Billing Issues
Failed Payment
- Email notification sent
- 7-day grace period
- Update payment method to continue
- Account pauses after grace period
Disputes
For billing questions:
- Check Billing History for details
- Contact support with invoice number
- We'll resolve within 2 business days