Manage Subscription

Manage your Synoveo subscription from the console.

Viewing Your Plan

Go to Settings > Billing to see:

• Current plan and unit capacity
• Monthly cost
• Units used vs. units available
• Renewal date
• Payment method on file

Upgrading

Upgrade Details

• Upgrade takes effect immediately
• Current billing period is prorated -- you only pay the difference
• Access to additional unit capacity right away
• All features remain the same (every plan includes everything)

Downgrading

Downgrade Impact

• Takes effect at end of current billing period
• Your unit count must be within the new plan's capacity
• If you have too many rooms, you will need to remove some first
• All your data, bookings, and history are preserved

Canceling

To Cancel

1. Go to Settings > Billing
2. Click "Cancel Subscription"
3. Complete the cancellation survey (optional)
4. Confirm cancellation

After Cancellation

• Access continues until your current billing period ends
• All your data is preserved -- nothing is deleted
• Channel connections will be disconnected at the end of the period
• You can resubscribe anytime to resume

Reactivating

If you previously canceled:

1. Go to Settings > Billing
2. Click "Reactivate"
3. Choose a plan
4. Complete payment
5. Access is restored immediately

Payment Methods

Update Payment Method

1. Go to Settings > Billing > Payment Methods
2. Click "Update"
3. Enter new card details
4. Save

Supported Methods

• Visa
• Mastercard
• American Express
• Discover

Billing Issues

Failed Payment

• An email notification is sent when a payment fails
• You have a 7-day grace period to update your payment method
• Your account pauses after the grace period expires
• Update your payment method to restore access

Questions About Charges

For billing questions:

1. Check Billing History in Settings for invoice details
2. Contact support with your invoice number
3. We will resolve billing questions within 2 business days