Billing & Subscriptions
Invoices & History
View and download your Synoveo invoices
Access your billing history and download invoices.
Viewing Invoices
Go to Settings → Billing → Billing History to see:
- All past invoices
- Payment status
- Amount charged
- Download links
Invoice Details
Each invoice shows:
- Invoice number
- Date
- Plan charges
- Add-on charges (if any)
- Tax (if applicable)
- Total amount
- Payment status
Downloading Invoices
Single Invoice
- Find the invoice in Billing History
- Click "Download PDF"
- Invoice downloads to your device
Bulk Download
- Select date range
- Click "Download All"
- ZIP file with all invoices
Invoice Status
| Status | Meaning |
|---|---|
| Paid | Successfully charged |
| Pending | Payment processing |
| Failed | Payment failed |
| Refunded | Amount refunded |
Payment Receipts
Each successful payment sends an email receipt to your registered email with:
- Payment confirmation
- Amount charged
- Link to download invoice
Billing Address
To update billing address for invoices:
- Go to Settings → Billing → Billing Address
- Update company name, address, VAT number
- Save changes
- Future invoices use new address
Refunds
Refund policy:
- Pro-rated for downgrades
- Full refund within 14 days if dissatisfied
- Contact support for refund requests
Tax Information
VAT/Sales Tax
- VAT charged for EU customers
- Tax shown separately on invoice
- Enter VAT ID to reverse charge (EU B2B)
Tax Exempt
Contact support with tax exemption certificate.