Facilities & Amenities
Set up property-level facilities and room-level amenities to attract more guests
Facilities and amenities tell guests what your property offers. Keeping them accurate and complete improves your visibility on booking sites, your Google listing, and your property website.
Property Facilities vs Room Amenities
Synoveo separates amenities into two levels:
| Level | What It Covers | Examples |
|---|---|---|
| Property facilities | Shared features available to all guests | Pool, parking, restaurant, reception |
| Room amenities | Features specific to individual rooms | Air conditioning, TV, minibar, safe |
Property facilities appear on your main listing page. Room amenities appear on individual room descriptions. Both are important for helping guests decide to book.
Managing Property Facilities
Property facilities describe the shared features and services available at your location.
Adding Facilities
Open Facilities
Navigate to Property Setup in the sidebar, then click Facilities.
Browse available facilities
You will see a list of common facility categories. Each category contains individual items you can enable or disable.
Enable facilities
Check the box next to each facility your property offers. Be thorough -- the more accurate your listing, the better your search visibility.
Save your changes
Click Save to update your property listing.
Facility Categories
| Category | Common Facilities |
|---|---|
| General | WiFi, air conditioning, heating, elevator, non-smoking property |
| Parking | Free parking, paid parking, valet, garage, street parking |
| Pool & Wellness | Outdoor pool, indoor pool, hot tub, sauna, spa, fitness center |
| Food & Drink | Restaurant, bar, breakfast included, room service, shared kitchen |
| Activities | Garden, terrace, BBQ area, game room, library, bicycle rental |
| Services | 24-hour front desk, concierge, luggage storage, laundry, dry cleaning |
| Accessibility | Wheelchair accessible, accessible parking, elevator, ground floor rooms |
| Business | Meeting rooms, business center, fax/copy service |
| Family | Playground, baby cots, childcare, family rooms |
| Pets | Pets allowed, pet-friendly rooms, pet fee |
Adding Custom Facilities
If your property has a unique facility not listed in the standard options:
- Scroll to the bottom of the facilities list
- Click Add Custom Facility
- Enter the facility name and select a category
- Click Add
Custom facilities appear on your Synoveo website and booking page. For booking sites like Booking.com and Airbnb, only standard facilities from the list above are recognized.
Managing Room Amenities
Room amenities describe what guests will find inside their specific room. These are managed on each room's detail page.
Adding Room Amenities
Open the room
Go to Property Setup > Rooms and click on the room you want to update.
Scroll to Amenities
Find the Amenities section on the room detail page.
Select amenities
Check the box next to each amenity available in this room.
Save changes
Click Save to update the room listing.
Common Room Amenities
| Category | Amenities |
|---|---|
| Climate | Air conditioning, heating, fan, fireplace |
| Bathroom | Private bathroom, shared bathroom, shower, bathtub, toiletries, hairdryer |
| Entertainment | TV, cable/satellite, streaming service, Bluetooth speaker |
| Comfort | Minibar, coffee maker, kettle, iron, desk, wardrobe |
| Safety | Safe, smoke detector, fire extinguisher, first aid kit |
| Bedding | Extra pillows, hypoallergenic bedding, crib available |
| Views | Ocean view, mountain view, garden view, city view, pool view |
| Outdoor | Balcony, terrace, patio, private garden |
Not every room needs the same amenities. A budget room might have basic amenities while a premium suite has the full list. Accurate per-room amenities help set guest expectations correctly.
How Facilities Appear to Guests
Your facilities and amenities are displayed in several places:
On Your Website
Your Synoveo-powered website shows property facilities on the main property page and room amenities on each room's booking card. Guests can filter available rooms by amenity.
On Your Google Listing
Property-level facilities are included in your Google Business Profile listing. When guests search for properties with specific features (like "hotel with pool" or "B&B with parking"), having accurate facilities helps your property appear in results.
On Booking Sites
When your property is connected to booking sites like Booking.com, Expedia, or Airbnb, your facilities and amenities are sent to those platforms automatically. Each platform displays them in its own format.
Changes to facilities are sent to your connected booking sites within a few hours. If you remove a facility, make sure the change is accurate -- guests who booked expecting a feature may be disappointed.
Best Practices
Be Complete
List every facility and amenity your property genuinely offers. Properties with detailed listings rank higher in search results and get more bookings.
Be Accurate
Only list facilities that are currently available. If your pool is closed for the season, uncheck it temporarily and re-enable it when it reopens.
Update Regularly
Review your facilities list when you add new features to your property, renovate rooms, or change what you offer. Keeping everything current builds trust with guests.
Think Like a Guest
Consider what guests care about most when choosing accommodation:
- Business travelers look for WiFi, desk, and parking
- Families look for cribs, family rooms, and playgrounds
- Couples look for views, spa, and restaurant
- Budget travelers look for shared kitchen, laundry, and free parking
Highlight What Makes You Unique
If your property has distinctive facilities (rooftop terrace, wine cellar, private beach access), make sure these are listed. They help differentiate you from nearby properties.
Frequently Asked Questions
Do all booking sites show the same facilities?
Each booking site has its own list of recognized facilities. Synoveo maps your selections to each platform's format. Some niche amenities may only appear on your website and Google listing.
Can I set different facilities for different seasons?
Not automatically, but you can manually update your facilities when seasons change. For example, uncheck "outdoor pool" during winter months if the pool is closed.
Do facilities affect my ranking on booking sites?
Yes. Properties with more complete and accurate facility listings tend to rank higher in search results on most booking platforms.
Can guests filter by amenities on my website?
Yes. Your Synoveo website includes filters that let guests search for rooms with specific amenities like air conditioning, ocean view, or private bathroom.