Sync Failures

Solutions for when sync operations don't work as expected.

Common Sync Errors

"LOCATION_NOT_VERIFIED"

Cause: Google location isn't verified

Solution:

1. Go to Google Business Profile Manager
2. Complete verification for the location
3. Return to Synoveo
4. Click "Check Verification Status"
5. Enable sync

"QUOTA_EXCEEDED"

Cause: You've used all sync quota for the period

Solution:

1. Wait for quota reset (check dashboard for date)
2. Upgrade plan for higher quota
3. Reduce sync frequency

"FIELD_NOT_ALLOWED"

Cause: Plan doesn't include the field being synced

Solution:

1. Check which fields your plan includes
2. Upgrade plan for more fields
3. Disable fields not in your plan

"INVALID_PAYLOAD"

Cause: Data format doesn't match GBP requirements

Solution:

1. Check error details for specific field
2. Verify data format matches GBP API
3. Remove or fix invalid data

"RATE_LIMITED"

Cause: Too many requests in short time

Solution:

1. Wait 1 hour for rate limit reset
2. Reduce sync frequency
3. Use batch operations if available

Partial Sync

Some Fields Failed

When sync is partial:

1. Check sync history for details
2. Individual field errors shown
3. Successful fields still synced
4. Fix failed fields and retry

Fields Not Syncing

If fields don't sync:

1. Verify field is in your plan
2. Check field is enabled in settings
3. Ensure source has data for field
4. Check for validation errors

Debug Sync

View Sync Details

1. Go to Sync Center in the sidebar
2. Find the sync operation
3. Click to expand details
4. Review field-by-field status

Preview Before Sync

1. Click "Preview Sync"
2. Review changes before applying
3. Identify potential issues

Check Source Data

1. Verify source has correct data
2. Compare source vs Google
3. Identify discrepancies

Recovery

After Failed Sync

1. Review error details
2. Fix underlying issue
3. Retry sync
4. Monitor success

Rollback

Synoveo doesn't automatically rollback, but:

1. Check sync history for previous state
2. Manually restore if needed
3. Contact support for assistance

Contact Support